Shipping & Returns Policy

Shipping Policy

eBIRDSALL ships all in-stock orders received before 2:00PM Eastern Time Monday - Friday the same day. Orders that are received after 2:00PM Eastern Time or on the week end will be shipped the next business day.

A telephone number is REQUIRED for all deliveries.  No orders will progress to shipping without an operational telephone number.  Note: we will not use that telephone # for any sales or marketing programs.  We use the telephone only for customer delivery issues and customer service issues related to the pending order.

We will gladly ship anywhere in the 48 states (not including Hawaii or Alaska), via UPS and Our Trucks for deliveries in New Jersey, New York, Connecticut and Pennsylvania.

The shipping and handling charges are calculated based on product weight and shipping location at check out and is shown with your shipping choices. If the system does not calculate the correct amount or the product cannot be shipped by the selected method you will be contacted by a eBIRDSALL sales representative for approval on the changes before the order is processed.

When your order is shipped the carrier will e-mail you a notice with a tracking number to the e-mail address you provided to us.

Local customers are always welcome to visit any of our locations to see one of our many sales representatives for assistance with your order.


Returns Policy

You may return most unopened items purchased at W.A. BIRDSALL & Co., within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:

Tools, electrical items, toilet seats and special order items.

For questions regarding our policies please use the Contact Us page or call 1-866-611-1200

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